Administrative FAQs: 

When does All4One Alliance 2013 Fundraising Campaign begin and end?
The All4One Alliance 2013 Fundraising is a year round fundraising platform open for donations all year round. The 2013 Campaign runs on the Calendar Year (Jan 1, 2013 through Dec 31st, 2013)

How do I know if my donation is tax deductible?
The Cancer Resource Foundation, Inc is a national nonprofit 501(c)(3) organization registered in all 50 states.
You can check 501(c)3 status on the NCCS Database..

How much does it cost to create an All4One Alliance Fundraiser Page?
Nothing.  There is no set-up fee to participate. You enroll through a simple online registration form and all donations will be directly deposited into the Cancer Resource Foundation/ All4One Alliance bank account.

How much of my donation goes to the programs?
100% of your donation (minus a small transaction fee) will go directly to program support.

What are the transaction fees?
·         Visa, MasterCard, & Discover:  
A low credit/debit card transaction fee of 2.85% for MasterCard/VISA/Discover will apply to donations.  That is it, no additional charges.
·         American Express:
American Express may be processed directly through American Express. There will be a 2% fee in addition to the American Express transaction  fees. This clause applies to American Express ONLY.
·         Echecks :
There is a flat rate of 1.85% for echeck donations.
 

Is my information safe?
All of the financial transactions are processed by Click & Pledge. All transactions are processed in a PCI, Level 1 controlled security environment that allows us to pass secure information, like a bank routing number, on to our merchant bank partner TransFirst.  In most standard instances, our applicants fax the bank routing information directly to Transfirst via a standard security protocol. The fax is transmitted via phone lines vs. the internet. It is very difficult for anyone to “decrypt” a fax transmission.
For more detail on Click & Pledge Securityclick here.

Does anyone else have access to my donor information?
No.  No information will be shared or given unless approved by you.  More information can be found at:  http://clickandpledge.com/privacy/
 
When a donation is made when does it hit my bank account? And when do the fees get deducted?
TransFirst is an online banking system. TransFirst will deduct the funds from the card holders account and deposit to the Cancer Resource Foundation, Inc/ All4One Alliance bank account. TransFirst will not hold the your funds for any amount of time. Funds are deposited 48 hours after the transaction.
TransFirst will deposit the full dollar amount of the transaction and reach out to our bank account on the following month to deduct the transaction fees. TransFirst will send out a statement to us around the 1st of each month. This statement (which is a month delayed statement) will show the amount that TransFirst will deduct (for credit card processing fees) on the 10th of each month. TransFirst cannot deduct their fees from the deposits to bank account.

What happens if a donor chooses to make a donation anonymously?
If a donor chooses to make a donation anonymously, the donor's name will not be published on the All4One Alliance Fundraiser website. We will  have access to your contact and donation information, but it will not be posted to the website.

How do I know who has donated to my fundraiser page and how do I run a report?
You can run a donor report by visiting the Click and Pledge portal: please see this article.
A video tutorial can be viewed here.

I forgot my password. How do I reset my password? 
You can retrieve your password by going to the Click and Pledge portal, https://portal.clickandpledge.com/ and click "Forgot password." You will then enter in the same email address that was used in the application, and the new password will be sent to that email address.
 
For more detail on Click & Pledge Securityclick here.

I have more questions, who can I contact?
For technical support click here.
For other support please email info@all4onealliance.org or call 
508-630-2242.

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